Harnessing the Power of Hyland’s Content Innovation Cloud

Times are certainly changing. As the world continues to become more connected and digitally focused, credit unions are facing new opportunities to elevate their services, streamline operations, and meet evolving member expectations. 

At the heart of this transformation is data—specifically, the unstructured content that has been accumulating for years. 

From emails and loan applications to member communications and contracts, the vast amounts of unstructured data can either be a burden or a goldmine, depending on how it's managed.

With this in mind Hyland Software has unveiled its Content Innovation Cloud, a revolutionary platform designed to unlock the intelligence hidden within this unstructured content. By integrating AI-driven insights and seamless automation across the entire information lifecycle, Hyland is offering businesses in all verticals the potential to maximize their content’s value like never before.

Let’s explore some of the key elements in Hyland’s offering and how they can be game-changers for credit unions.

Turning Data Into Strategic Assets with Content Innovation Cloud

For years, credit unions have stored massive amounts of data, but most of it is unstructured—locked in emails, PDFs, and other documents. Hyland’s Content Innovation Cloud enables credit unions to transform this unstructured data into AI-enabled content, unlocking insights that can drive everything from member services to loan approvals.

By making data AI-ready, credit unions can extract valuable business insights and fuel generative AI applications that enhance decision-making, automate processes, and fuel innovation. This means a shift from merely managing data to actively using it to make better, faster, and more strategic decisions.

Boosting Efficiency and Reducing Costs

Automation has long been touted as a way to reduce costs and improve efficiency, which is absolutely does, but Hyland takes it to a new level. With AI-enabled optical character recognition (OCR) and automated document classification, credit unions can streamline the intake and processing of everything from member applications to invoices. Documents are scanned, classified, and processed with minimal human intervention, freeing staff to focus on higher-value tasks.

The result? Dramatically lowered processing costs, faster workflows, and fewer data entry errors. No more bottlenecks due to manual document sorting or misplaced files—Hyland’s system ensures that documents are categorized, extracted, and routed correctly, every time.

Accelerating Data-Driven Decisions

The faster a credit union can make informed decisions, the more agile it becomes. Hyland’s platform integrates generative AI to help credit unions not only capture content but extract meaningful insights from it. This means more than just scanning a loan application or member request; it means the system can analyze that content, provide summaries, and even predict outcomes.

With this level of insight, credit unions can make faster, smarter decisions about loan approvals, lend deeper, provide more encompassing member service, and facilitate more informed risk management. This is particularly powerful in financial services environments, where speed and accuracy are critical.

Enhancing Member Experience with AI-Driven Insights

At the end of the day, the success of a credit union depends on its members. At it's core a credit union is "people helping people," and the more information and insights a credit union has on the needs of members, the more it can deliver on that mission. 

Hyland’s AI-enabled content helps credit unions provide a more personalized and efficient experience for their members. By automating routine processes like loan applications, credit unions can free up staff to focus on building relationships and providing higher-value services to their members.

For instance, AI-powered document processing can quickly analyze a member’s financial history, verify documents, and offer customized recommendations—all in a fraction of the time it would take a human to do the same. The result is a smoother, faster, and more personalized experience for the member, which can lead to increased member satisfaction and loyalty.

Facilitating Rapid Innovation

Put bluntly, innovation is essential for growth. Hyland’s platform offers AI agents that can be customized to meet the specific needs of a credit union. These agents can automate complex workflows, such as compliance checks, fraud detection, and loan approvals, without requiring manual intervention.

This ability to deploy AI across the organization means that credit unions can innovate faster. Want to automate a new member onboarding process? Hyland makes it easy with a low-code design studio that allows credit unions to create and manage their automation workflows without needing a full development team.

Ensuring Responsible AI Use

Credit unions operate in a heavily regulated environment where member privacy, security, and trust are paramount. Hyland’s commitment to responsible AI ensures that all AI-driven processes are built with transparency, data privacy, and security in mind. Hyland’s AI offerings are designed to adhere to strict standards for bias management, governance, and data ownership, so credit unions can deploy cutting-edge technology without sacrificing ethics or member trust.

How Datum Evolve Can Help

Navigating this new frontier of digital transformation can feel daunting, but that’s where Datum Evolve, as an Authorized Hyland Solution Provider, steps in. We specialize in helping credit unions integrate Hyland’s powerful tools into their operations, so you don’t have to go it alone. Whether it’s configuring automation workflows, implementing AI-powered document processing, or ensuring that your systems remain compliant and secure, Datum Evolve is here to guide you through every step of the way.

The Bottom Line for Credit Unions

With Hyland’s Content Innovation Cloud, credit unions have the opportunity to transform their unstructured data into valuable insights and actionable intelligence. By leveraging AI-driven automation, credit unions can streamline operations, reduce costs, accelerate decision-making, and enhance member experiences—all while ensuring the highest standards of data security and compliance.

Whether it’s automating document intake, deploying AI agents to handle complex workflows, or extracting critical business insights, Hyland’s platform equips credit unions to thrive in the digital age. The key is to not just manage content, but to unlock its full potential as a strategic asset.

In short, Hyland is offering credit unions the tools to not only keep up with the future of finance but to lead the way with more efficient operations, better member experiences, and ultimately, a more competitive position in the financial services market.