Understanding OnBase Managed Services

Information is moving faster than most organizations were built to handle.

Documents, data, approvals, exceptions, compliance, customer expectations. None of it is slowing down. And when that information is scattered, manual, or trapped in inboxes, everything feels harder than it needs to be.

That is the problem OnBase actually solves, because OnBase isn't “just” document management. It's a platform that connects content, data, and workflows to how work really gets done. When set up well, it removes friction, adds visibility, and gives teams their time back.

OnBase is powerful. And powerful systems need to be designed, maintained, and cared for.

That's where OnBase Managed Services earns its keep.

So, What are OnBase Managed Services?

Datum Evolve’s OnBase Managed Services are the combination of implementation, support, and ongoing optimization that keep your environment not just running, but working for the business.

This typically includes:

• Implementation and Configuration - Designing the system around your processes, not forcing your processes to fit the software.

• System Integration - Connecting OnBase to ERP, Banking Core, HR, and the platforms your teams rely on every day.

• User Training - Helping people feel confident using the system, not just “trained.”

• Support and Maintenance - Day-to-day support, upgrades, and troubleshooting so small issues do not become big problems.

• Performance and Health Monitoring - Keeping the environment stable, secure, and fast, without surprises.

  
  

OnBase Managed Services reduces the strain on internal IT and removes a lot of the unpredictable costs that come from reactive support. You get a predictable service model, better visibility into your platform, and fewer fire drills. And as your organization grows, your OnBase environment has to grow with it.

Our team works alongside you to evolve the solution, introduce improvements, and adapt to new processes without disruption.

The goal is simple: better productivity, happier users, and a system that keeps getting better over time.

Choosing the Right OnBase Managed Services Partner

We aren't the right fit for every organization. When we are, it's the perfect pairing. But no matter how you proceed, who you choose matters.

Look for a partner who brings:

• Proven OnBase experience and certification

• A complete service model, not just break-fix support

• Real customer references in your industry

• Responsive support when it matters most

• Strong security and compliance practices

• The ability to scale as your business changes

A good partner does more than support your system. They protect your investment and help it continue to deliver value. Engaging the right OnBase Managed Services provider isn't just an IT is a business one.